Sanlam Nigeria, a prominent financial services institution and member of the Sanlam Group in South Africa, has successfully transformed the Nigerian insurance industry, delivering exceptional services. We are currently accepting applications for the following position:
Position: Graduate Programme – System Analyst Job Code: NGSL/LAG/000003 Location: Lagos, Nigeria Employment Type: Full Time Department: Information Technology (IT)
Are you a young IT graduate looking to build your career in a stable and evolving business environment? Do you possess a drive for achieving results, a passion for excellence, and a strong desire to learn in diverse settings? If your answer is yes, we welcome you to join “The Sanlam Nigeria Information Technology Graduate Programme.”
As part of the program, you will play a vital role as a System Analyst, providing excellent support to the IT team and contributing to the Front and Back office functions across the entire business. You will have oversight of IT operations, including service delivery, application, and network infrastructure.
IT Service Desk:
Provide technical support and guidance to Service Desk staff.
Act as an escalation point for incidents or problems causing service impact and not being resolved in a timely manner.
Implement ITIL service disciplines, covering Incident, Problem, and Change Management.
System & Network Analyst (Basic Understanding):
Support and administer servers, OVMS, VMWare, and Hyper V.
Provide support and administration for Cisco & HP switches, firewalls, and routers.
Manage internal infrastructure, including network, access rights, desktops, servers, and internal applications.
Implement policies/standards based on ITIL methodology to improve the quality and efficiency of support services.
Collaborate with the IT Service Desk and other specialists to ensure a timely and robust service transition process.
Set SLA criteria for the availability and performance of the IT infrastructure in coordination with the Service Desk team.
Ensure system and infrastructure availability and develop a resilient infrastructure to minimize failures.
Perform day-to-day system administration, including managing the internal network, VPN, Microsoft Active Directory (AD), and system backups.
Manage the rollout and support of desktop devices, laptops, printers, and productivity tools such as Outlook and MSOffice.
First Degree in Computer Science, Software Engineering, or a related field.
Completion of the mandatory National Youth Service Programme.
Adaptability and Flexibility
ITIL Service delivery manager qualifications
CompTIA A+ Certified
CISCO Certified (Desirable)
Teamwork and Collaboration
Must not be more than 28 years old at the time of application.