Furex Innovative Technology Recruiting Customer Service and Transaction Specialist, Lagos

Company Overview:

FUREX is an innovative technology company that has been operating for five years. We specialize in developing cutting-edge products that facilitate crypto-to-crypto swaps, enable users and merchants to deposit their digital currencies, and facilitate the buying/selling of assets such as Bitcoin, Ethereum, and gift cards through secure and user-friendly interfaces.

 

Position: Customer Service and Transaction Specialist

 

Location: Lekki / Ajah, Lagos

 

Employment Type: Full-time

 

Work Structure: Rotational Work Shift Structure

 

Job Summary:

We are seeking a Customer Service and Transaction Specialist who will be responsible for managing client transactions within our organization and providing high-quality service within defined timelines.

 

Job Description:

Customer Service Units: Bitcoin Account Management Unit Responsibilities:

• Monitor and supervise transactions
• Ensure timely responses to client inquiries regarding Bitcoin, USDT, and other cryptocurrencies
• Generate and manage reports

 

Gift Card Transaction Specialist Unit Responsibilities:

• Add clients interested in trading Bitcoin and other cryptocurrencies to the Bitcoin groups established for the CTRS operations
• Perform daily gift card trading activities
• Generate and manage reports

 

Finance Unit Responsibilities:

• Monitor day-to-day operations in the department
• Maintain stable cash flow
• Process timely payments for all clients
• Generate and manage reports
• Reconcile payments to ensure accurate accounting system records
• Perform daily financial transactions, including verifying, calculating, and posting accounts receivable data
• Validate customer withdrawals

 

Skills and Attributes:

• Experience in reconciling accounting figures and financial records
• Ability to identify and rectify errors
• Proficient in handling sensitive information
• Strong adherence to deadlines
• High attention to detail
• Excellent written and verbal communication skills
• Strong client relationship management and customer service skills
• Ability to collaborate with multiple parties as a team player
• Intermediate to advanced computer software skills, including Excel and accounting software

 

Remuneration:

Monthly salary range of N60,000 – N80,000

 

How to Apply:

Interested and qualified candidates should send their CV to [email protected] with the Job Title as the subject of the email.

 

Application Deadline: 15th July, 2023